Frequently Asked Questions
Everything you need to know about your KODAK Charmera experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do KODAK Charmera products come with a warranty?
Yes, all our electronic devices and cameras include a 12-month limited manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item has been opened, it must be returned with all original packaging, manuals, and accessories. A small restocking fee may apply to opened electronic goods.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through select financing partners at checkout.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are KODAK Charmera products compatible with universal accessories?
Most of our cameras and electronic hardware utilize industry-standard connections such as USB-C and 1/4-inch tripod mounts to ensure compatibility with a wide range of third-party accessories.